This decision follows the Government of Canada's announcement that the country is closing its borders to foreign nationals, as well as similar decisions by several other countries where we operate.
Sales for departures until April 30 are suspended immediately from and to most destinations in Europe and the United States. Repatriation flights will still be operated during the next two weeks, in order to bring our customers back to their home country. So as to allow as many repatriations as possible, sales will, however, remain temporarily open in both directions between Montreal and Paris and Lisbon and between Toronto and London and Lisbon. A date for a full halt to operations will be announced soon.
Sales are also halted immediately from and to the Caribbean and Mexico. Again, flights will continue for a few more days in order to repatriate our customers to Canada. We advise our Canadian customers who were scheduled to depart in the coming days to heed the government's recommendations and postpone their departure.
For domestic flights, clients are encouraged to check that their flight is maintained on the website.
Customers who are currently at destination are asked to check our website, where necessary information for the organization of their return will be made available: https://www.airtransat.com/en-CA/travel-information/coronavirus
There will be no booking fee and passengers will not have to pay any price difference. It is of the utmost importance to us to bring everyone back. All customers who were unable to travel because their flight is cancelled will receive a credit for future travel, to be used within 24 months of their original travel date.
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