We just want to take a moment to thank everyone for their patience and understanding during our busy season.
We know we have been hard to get ahold of. This is a challenge many businesses are facing as many industries (automotive, construction, home improvement, Vet clinics) have been busier than ever as people are choosing to spend money on other things other than travel. We know the phone lines are crazy and it is hard to get through. We know emails, FB messages and texts can sometimes take a couple days to get back to. Sometimes messages can get missed or marked as read by mistake. You may only have a simple question, but not all phone calls are 30 seconds. Not all messages take less than a minute to answer. Pricing up builds with lift kits, wheels, tires and more can take hours sometimes with 20+ back and forths with hundreds of options. While typing this I currently have 72 open quotes started for truck builds. Thats 72 people pricing hundreds of products. From this week alone. Much of the time we are waiting to hear back from suppliers on availability, wait times, price matching and other behind the scene things. We are dealing with dozens of people at once. Our sales reps are dealing with HUNDREDS. We aren't in the business of ignoring you. We want your business. We want to get your products in and to you, out of our storage area as quickly as possible.
We built our reputation on fair prices and knowledgable staff. We do not want to throw under-trained employees into the fire. We want them to succeed and be sure our customers are getting the correct parts and can answer any questions they have. We are working on getting more store front staff trained and ready to serve you.
Myself and Jeremy are working from first thing in the morning until we go to bed. We don't go home at 5:00 and turn it off. While I watch hockey I am answering messages. While I am in bed i'm responding to messages on my phone. While we are spending quality time watching movies with our financee's we are working. We will continue to do so because we simply love what we do! Remember, we all human and things take time!
Fast + Affordable =/= Quality
Fast + Quality =/= Affordable
Quality + Affordable =/= Fast
    • Phone number(s)7093257533
    • Information pageLink of the page
    • Location(s) 953 Topsail Road, Mount Pearl, Newfoundland and Labrador A1N 3J6
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